Bergmans Cars

We have recently bought an old new car from Bergmans Auto's. Very happy with the overall offer, negotiation, price and honesty of Tom - the owner of the garage. Soon after we bought the car, we had an accident, so that the left-side door was badly damaged. Tom immediately came to our help and he kept the car inside, since the door couldn't be closed and weather was very bad. He also asked, on our behalf, for offers at a few 'schade bedrijven'. We accepted one offer, managed to get the car repaired, and went back to Tom to see if we needed to pay for his involvement. Turns out that he just wanted to help us and did not ask for any payment. We also learned that he arranged with the schade bedrijf, for us to pay a lower price for workmanship. The only point of criticism is that some features were not available on the car we bought, despite the fact that they were advertised on the web site. However, Tom immediately acknowledged this mistake and offered us to have some of the functionality replaced by installing third-party components. We accepted his offer and it all went just fine. All-in-all we are very satisfied. Having visited quite a number of other garages looking for a car, I must say that it is very rare to find such compassionate and willing to help, honest and open people working in this branch of work. You also get 6 months of warranty at no extra/hidden costs, which is also rare these days. All-in-all this is a 5 star review, despite the minor inconvenience caused by the feature omission. Congratulations and keep up the good work Tom!

They just had to change the winter tires to summer tires. They used power tools, and broke their own caps on 2 screws of one of the front wheels. Then they gave up on the other wheels, but they did not let us know there is any problem even when they called us to come pick up our car. Not little was out surprise when we got there to pick up the car, and nothing was done. They charged us for 1 h of work and their own broken caps of the power tools: 185 euros for nothing. Very unprofessional! I am not sure they really know what they are doing. Beware of these scammers.

Had given the car to repair the oil leak for my Citroen. The reason for leak was guessed from the engine sump gasket however I was told it is because of the oil filter hose and even told that it needs to be changed. Trusting the expertise I believed that it was the oil filter hose despite showing the leak from somewhere else. The day I picked the car , the leak problem as expected didn't get solved. Had to give the car again to check. They cleaned the filter hose and said to check for next two weeks. As expected the leake still remained the issue and I had paid 500 euros for the fix. Emailed then again and was said that it seems to them now the problem is with gasket of engine sump( back to square 1) and quoted another 150 to fix that. Ofcourse I didn't get it fixed there as I already paid 500 for nothing. The mechanic and company is professional which is plus however very disappointed that I had wasted my money over something which they didn't investigate before just changing the oil filter unit.

I cannot praise this guy enough. Tom is a true gentleman and I recommend him. Bought a second hand car, he proved to be very trust worthy and doesn't stop there. He continues to treat the customers with the same care even after the deal is done... something which unfortunately is very rare to find nowadays. Thumbs up for the honesty and excellent customer care.